Terms and conditions

TERMS & CONDITION

THINGS YOU NEED TO KNOW BEFORE RENTING A VEHICLE

THE FOLLOWING GENERAL CAR RENTAL TERMS APPLY TO THE CLIENT DEPENDING ON THE TYPE OF RENTALS REQUIRED YOKS STRONGLY RECOMMENDS THAT YOU CAREFULLY READ THE GENERAL RENTAL TERMS AS WELL AS THE SPECIFIC RENTAL TERMS, WHICHEVER IS APPLICABLE TO YOU.

YOKS ALSO RECOMMENDS THAT YOU CAREFULLY READ THE TERMS AND CONDITIONS MENTIONED ON THE RENTAL AGREEMENT THAT YOU ARE TO SIGN AT THE YOKS OFFICES BEFORE THE VEHICLE IS HANDED OVER TO YOU.

1. DEFINITION AND GENERAL PRINCIPLES

“You” refers to the customer who is to sign the rental agreement and who is entitled to drive the vehicle.

“YOKS” is the rental company named in the rental agreement.

“Vehicle” is the Car, Bus, Truck, Suv, 4+4, Pickups that YOKS is renting to you for the agreed duration of the rental agreement and shall include all parts and accessories fitted to it at the commencement of the rental.

“Damage” is any damage occurring to the vehicle (including glass, light and mirrors) and any damage occurring to third party property where applicable.

2. PREREQUISITES: WHAT DO YOU NEED IN ORDER TO RENT A VEHICLE?

You shall hold and produce a driving licence valid in Ghana. The driving licence shall be issued by relevant authorities at least 24 months before the date of the commencement of the rental. In addition to the normal driving licence, an international driving licence is also mandatory if the local driving licence is written in a language different to the one of Ghana and/ or in characters that cannot be read in Ghana. Please note that the international driving licence is valid only if accompanied by the normal driving licence. The Client shall also present a valid identity card or a valid passport if he/she is a citizen of a country other than Ghana.
You shall be aged 20 years and above to be able to rent a self-drive vehicle, 18/19 years will require a chauffeur driven services.

Please note that YOKS accepts Cash, local cheques, and some major credit Cards such as Visa, MasterCard and American Express, Maestro and Mobile Money Authorisation will be requested on each. Details available at the reservation service centre.
Only corporate institutions that have done business with YOKS for one year and above will be given a credit facility

Prepayment of the estimated rental cost is required. The difference shall be settled promptly on completion of the rental. Delayed payment shall attract 5% interest each day.

Note: The customer shall in all cases be advised accordingly-Rates are subject to change without notice. In the event that the client abrogates the rental contract, YOKS is entitled to 25% retention of any outstanding balance.

3. CHAUFFEUR DRIVEN OPTION
The minimum rental day is 6 hours and the maximum is 12 hours; after which the customer shall pay $5 and above depending on the vehicle type for each additional hour the vehicle is used.

All YOKS vehicles are insured comprehensively. The Chauffeur is mandated to be in charge of the vehicle at all times. Reasonable periods for break and lunch shall be allowed the chauffeur.
A daily allowance of five ($5) dollars is to be given the chauffeur within Accra and twenty ($20) dollars outside Accra, thirty ($40) dollars for outside Ghana

Client/Customer is require to inspect and sign the Log sheet including Fuel level and time at the close of each working day

4. SELF- DRIVE OPTION

The conditions for choosing this option are as follows:

• The daily rate for this option covers 24hrs.
• The Customer/Client will be required to deposit his/her passport with YOKS for the duration of the rental.
• The Client ought to be above 20 years of age ,
• Possession of an International or Ghanaian Driving Licence will be required,
• Minimum driving experience required is 5 years
• The client shall deposit one thousand cedis, which will be given back to the client if he/she return the vehicle without any incident/accident

1. Condition of the vehicle

A description of the condition of the vehicle shall be given to you at the same time as the rental agreement.

Before leaving YOKS’ office, you are required to check the condition of the vehicle by undertaking a joint examination of the vehicle together with the YOKS employee present. Where an apparent defect is found which is not already listed in the document, you shall immediately inform the officer of such a case, an amendment shall be made to the document and duly countersigned by both parties.

If the amended document is not countersigned by both parties, the condition of the vehicle shall be as set out in the document given to you with the rental agreement and it shall be assumed that you received the vehicle in proper working condition.

You shall return the vehicle in the same condition as it was provided at the start of the rental. You shall be responsible for any repair or refurbishment costs and these shall be added to the cost of the rental, subject to the conditions of the section “Summary of optional Guarantees” as set out below.

2. Use of the vehicle

The vehicle shall not be driven by any other person than you, and only under the condition that your ability to drive is not in any way impaired by mental or physical incapacity or restricted by any law

If you wish to travel outside the borders of Ghana, you shall inform YOKS well in advance so that the necessary permits and other documentation is acquired.
You shall take care of the vehicle, keep it in good repair and condition, pay any fines for which you may be liable, reimburse YOKS for any damage to the vehicle, and refund YOKS for any costs it incurs should the company have to repair the damage to the vehicle.

The vehicle shall be provided to you with a full tank of fuel, you shall only refuel the vehicle with the right type of fuel and you shall return the vehicle with a full tank.

You shall be liable for all fees, fines and penalties incurred in connection with the use of the vehicle and for which YOKS is charged, unless they have arisen through the fault of YOKS.

During the rental period you shall carry out the usual checks (engine oil level, tyre pressure, etc.) as would any careful user and you shall respect the maintenance cycle of the vehicle as stated in the maintenance guide, if any.

When parking the vehicle, even for a short period, you undertake to lock it and make use of the vehicle s alarm system if equipped. You shall never leave the vehicle unoccupied with the keys in the ignition.

You undertake to use the vehicle in a responsible manner and in particular, only for the purpose for which it is intended. For a car, this means primarily carrying passengers other than for hire and reward.

In particular, you shall not use the vehicle under any of the following conditions or for any of the following purposes:

– driving the vehicle under the influence of alcohol, drugs or any other type of narcotic substances, transportation of inflammable or dangerous goods, as well as toxic, corrosive, radioactive or other harmful substances,
– carrying anything which, because of its smell or condition, harm the vehicle or causes YOKS to lose time or money before it can rent out the vehicle again,
– transportation of live animals (with the exception of domestic pets)
– re-rental to or use by other persons,
– carrying passengers for hire or reward,
– participating in rallies, competitions or trials, wherever they may take place,
– giving driving lessons,
– pushing or towing another vehicle,
– travelling on non-paved roads or on road, the surface or state of repair of which could put the vehicle’s wheels, tyres or its under body mechanics’ at risk,
– Internationally committing any offence.
– None of the goods and baggage carried in the vehicle, including their packing and stowage equipment, shall be permitted to damage the vehicle, nor put the occupants abnormally at risk,
– In any way which breaks the Highway Code, road traffic laws or any other laws.

You shall be liable for any offence committed during the rental period which relates in any way to your use of the vehicle, for as long as the vehicle remains in your possession.

Upon the request from the police or any official body YOKS may have to transfer your personal data. Such transfer will be done in accordance with the data protection Laws

3. Maintenance / Mechanical problems

The vehicle has been provided to you with a full set of tyres in good condition. In the event that any of them is damaged for any reason other than normal wear and tear, you undertake to replace it immediately at your own expense with a tyre of the same dimensions, type and wear characteristics.
You shall stop the vehicle if any of the warning lights on the instrument panel, which are intended to indicate the existence of a mechanical or electrical problem, light up, or if you become aware of anything else which may indicate the presence of a mechanical or electrical problem with the vehicle. You shall inform YOKS immediately in such a situation.

When the rental starts, the vehicle shall be roadworthy and fit for normal use. If it is not, or if it becomes un-roadworthy or unfit for normal use during the rental because of mechanical breakdown, electrical mal-function or accident, you shall inform YOKS office or telephone number that will be given to you from YOKS.

YOKS shall have the sole discretion of choosing to either replace the vehicle or accepting that repairs be done on the vehicle. In the latter case, repairs can only be made after written or oral confirmation from and instructions given by YOKS.

You shall release the vehicle for servicing at every 5,000 kilometres; therefore a replacement vehicle will be given to the client

4. RENTAL PERIODS

Principles and Computation

You undertake to return the vehicle to YOKS at agreed place, on the date and at the time indicated on the rental agreement.

The maximum duration of a rental agreement varies from one city to another. And also it depends on the type of vehicle requirement from the customer. The Self Drive rental period is 24 hours, and the Chauffeur- driven option is 12hours per day, starting from the time the vehicle is made available to you. However a 30 minute grace period is applied at the end of every rental.

Extension of the Original Duration of the rental period

Should you wish to keep the vehicle for a period longer than the original duration set out in the rental agreement, you shall first contact YOKS office either by phone or Email in order to extend the duration of the rental agreement. Depending on your location you may be required to come in person to the YOKS office to complete the necessary documentation.

5.3 Delivery and Collection Terms

In the event that a request is made by a client to YOKS and YOKS agrees to deliver the Vehicle to you at a location of your choice you shall pay additional charges, and follow different instructions.

You shall return the Vehicle to YOKS at the end of the rental period. In a situation where YOKS shall pick up the Vehicle; you shall indicate the date and time of pickup the mileage and fuel gauge reading and other information required on the rental document. You shall do anything else which YOKS requests as a condition of agreeing to collect the Vehicle.

You shall return the vehicle immediately when YOKS requests that you do so., In a situation where the vehicle is not delivered to YOKS upon request, you hereby authorise YOKS to enter your premises and to do any and all other things necessary within the Law to repossess same. You shall be liable for any cost incurred during the repossession of the said vehicle. In addition, YOKS may repossess any vehicle without notice or liabilities where YOKS deems it appropriate that such repossession is necessary for its own protection.

The end of the rental is determined by return of the vehicle and its keys to the rental office or agreed YOKS location.

The vehicle and keys shall be handed over to a uniformed YOKS employee and under no circumstances should keys be given to any person present at YOKS’ premises and whom you assume or purport to be a YOKS employee. It’s explicitly mentioned in writing in the rental agreement the keys shall be returned to YOKS office or YOKS security officer. Under no circumstances shall YOKS accept any liability for items that may be left in the vehicle at the end of the rental.

YOKS strongly recommend that you read carefully this information available at the office;

In the event of Theft, accident, or confiscation
In the event of measures by third parties, including attachment, confiscation or impounding of the vehicle, you shall immediately inform YOKS in writing.
YOKS shall than be entitled to take all measures which it deems necessary to protect its rights; you shall be liable for all damage, cost and or expenses associated with the above measures and for any direct, indirect, consequential damages (such as loss) to the vehicle unless it is demonstrated that YOKS is directly responsible for such confiscation or impounding of the vehicle.

Furthermore, the rental agreement may be automatically terminated as soon as YOKS is informed of such action by the legal authorities or by you.

Any use of the vehicle which may be deemed detrimental to YOKS, shall result in an automatic and immediate termination of the rental agreement.

In the event of an accident, the rental agreement shall be terminated as soon as YOKS receives a copy of the Police report completed and where applicable the third party. If YOKS provides a new vehicle, the rental agreement shall be amended accordingly.

In case of theft of the vehicle, the rental agreement shall be terminated as soon as YOKS receives a copy of the theft declaration made by you to the police.

YOKS shall not be responsible for any loss, theft, robbery or damage of whatever nature relating to objects or utensils transported on, or which are found in the vehicle including baggage or goods.

6. TERMS OF PAYMENT

The total charges for each rental shall be determined by the price list applicable on the website or YOKS office at the time of the rental, rentals with duration up to six (6) months are negotiable

Advance payment for the rental period shall be required at the beginning of the rental.

A client/customer shall enjoy a free distance of the first 100kms.Where a client exceeds the stipulated distance, they shall be liable for to every extra distance travelled, i.e., ten (10) cents per kilometre.

Delayed payments shall attract 5% interest per day. In case contract is abrogated by client YOKS is entitled to 25% retention of the outstanding balance.

CANCILLATION POLICY

In a situation the Clients want to cancel his/her reservation, a day notification is required ahead of time for a whole day rentals, and Hourly or Pick and Drop services 2 hours notification is required.

In the absent of the above notification YOKS shall surcharge the client one day rental amount or one hour for the no show.

FORM OF PAYMENT

Local Cheque, Cash, Visa, Master card, and American Express Maestro and Mobil Money.

7. INSURANCE

All Vehicles are covered by Comprehensive Insurance.

Clients/Customers may be require to take additional Insurance cover for the period in which there are going to use the vehicle, this only apply to self-drive rentals

Important notice:
Damage to the under body-work, roof due to collision with bridges, tunnels, overhanging structure etc., is excluded from the damage cover, unless force majeure can be proved.

You shall be liable for any damages to YOKS when renting a self-drive Vehicle that has been entrusted in your care.

Therefore, in the event of theft or damage to the vehicle you shall indemnify YOKS; the indemnification shall include the amount corresponding to the repair cost, resale value of the vehicle, loss of use and administration charges.

NEITHER YOKS NOR ITS OFFICERS, DIRECTORS, EMPLOYEES SHALL BE LIABLE TO THE CONTRACTING PARTY FOR ANY AMOUNT OF MONEY NOR FOR ANY ACTIONS, LAW SUIT OR CLAIMS RELATED TO ANY DIRECT, INDIRECT CONSEQUENTIAL, PUNITIVE DAMAGES (SUCH AS LOSS OF BUSINESS, LOSS OF PROFIT ARISING OUT OF OR INCONNECTION WITH THE RENTAL OR USE OF ANY VEHICLE WHERE THE ACTION IS BASED ON CONTRACT OR IN TORT.
YOU SHALL HOLD YOKS HARMLESS FROM ALL CLAIMS LIABILITIES FROM RENTING OF THE VEHICLE.

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